Astara Hotel Balikpapan
Jl. Jenderal Sudirman No.47, Balikpapan Superblock, Pentacity Shopping Venue, Balikpapan, Kalimantan Timur, 76114
Astara Hotel is a mixed bag. Guests love the prime location inside the Superblock and the free waterboom access, making it a hit for families. However, many complain about poor maintenance, smelly pillows, and noisy rooms. Service consistency is a major issue, with some guests reporting rude staff and long check-in waits. It feels like a place with great potential that is currently struggling with basic upkeep.
We analyze 69 public reviews for Astara Hotel Balikpapan using our data models and filter out spam to highlight only authentic feedback.
Request a room on higher floors away from the mall/club side to avoid noise.
✓ What Works Well
- Strategic location inside the mall complex
- Free access to waterboom facility
- Good breakfast variety
✗ Areas to Improve
- Poor room maintenance and cleanliness
- Noisy rooms due to lack of soundproofing
- Inconsistent and often slow service
- Is the waterboom access really free?
- Are the rooms soundproof?
- Is there an extra charge for breakfast for children?
Great for family staycations
Needs serious deep cleaning
Staff coordination needs improvement
- Category Hospitality
- Neighborhood Gn. Bahagia
- City Balikpapan
- State Kalimantan Timur
- Postcode 76114
- Country Indonesia
