Food & Beverage · Fast Food
KFC Ramayana Mall
Jl. Veteran No.7, Serang, Banten, 42112
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Updated: 25 May 2026
Authenticity Score: 82/100
About
As the only KFC in Serang, it is consistently busy. While customers enjoy the classic taste, the service is frequently criticized for being slow and disorganized. Many reviews highlight long wait times and issues with online order processing, leading to frustration among both dine-in and delivery customers.
Our Review Process
20
Most Relevant
15
Newest
20
Highest rating
20
Lowest rating
We analyze 75 public reviews for KFC Ramayana Mall using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Food Taste
85/100
Value for Money
75/100
Pro Tip
Avoid peak hours if you want to avoid long queues.
Two-floor seating
Strategic mall location
Pros & Cons
✓ What Works Well
- Classic KFC taste
- Strategic location in Ramayana Mall
✗ Areas to Improve
- Very long wait times
- Poor service efficiency
- Crowded environment
Frequently Asked Questions
- Why is the service so slow?
- Can I use online vouchers?
- Is it open for dine-in?
User Feedback
Food is good but service is a nightmare
Too many online orders causing delays
Staff need better training
Quick Info
- Category Food & Beverage
- Neighborhood Kotabaru
- City Serang
- State Banten
- Postcode 42112
- Country Indonesia
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