Hospitality · Capsule Hotel
PassGo Thamrin
Jl. Plaju No.16, Jakarta Pusat, Jakarta, 10230
Google Maps
Updated: 25 May 2026
Authenticity Score: 81/100
About
PassGo Thamrin is a popular budget-friendly capsule hotel known for its strategic location and clean facilities. While many guests appreciate the value, there are significant complaints about the app-based room control, bedbugs in some rooms, and poor customer service regarding refunds and maintenance. It is a hit-or-miss experience.
Our Review Process
20
Most Relevant
16
Newest
20
Highest rating
16
Lowest rating
We analyze 72 public reviews for PassGo Thamrin using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Room Hygiene
60/100
Staff Hospitality
65/100
Pro Tip
Check the room thoroughly for cleanliness upon arrival.
Capsule pod design
Strategic location
Pros & Cons
✓ What Works Well
- Strategic location
- Clean and neat
- Affordable
✗ Areas to Improve
- App-based control issues
- Bedbug reports
- Poor customer service
Frequently Asked Questions
- Is it safe?
- How to use the app?
- Are there bedbugs?
User Feedback
Great value for money
App control is annoying
Cleanliness is inconsistent
Quick Info
- Category Hospitality
- Neighborhood Kb. Melati
- City Jakarta Pusat
- State Jakarta
- Postcode 10230
- Country Indonesia
More Hospitality
