PT. Dharma Lautan Utama - Cabang Lembar
Jl. YOS Sudarso No.99, Lombok Barat, Nusa Tenggara Barat, 83364
PT. Dharma Lautan Utama (DLU) is generally seen as one of the better ferry operators in Indonesia, with many passengers praising the clean and comfortable ships. However, there are significant complaints about the online booking system, occasional delays, and poor customer service at some branch offices. It is a reliable choice, but be prepared for potential administrative hurdles.
We analyze 71 public reviews for PT. Dharma Lautan Utama - Cabang Lembar using our data models and filter out spam to highlight only authentic feedback.
Book online if possible, but be prepared to visit the office for any changes or refunds.
✓ What Works Well
- Clean and comfortable ships
- Good amenities (beds, playground)
- Professional crew
✗ Areas to Improve
- Frustrating online booking system
- Occasional delays
- Poor customer service at branches
- How do I book tickets online?
- What happens if the ferry is delayed?
- Are the beds free?
Best ferry service in Indonesia.
Needs better online system.
Comfortable for long trips.
- Category Travel & Tourism
- Neighborhood Lembar
- City Lombok Barat
- State Nusa Tenggara Barat
- Postcode 83364
- Country Indonesia
