PT. Pahala Kencana Pool Malang Pusat Tiket dan Paket
Travel & Tourism · Bus Operator Pool

PT. Pahala Kencana Pool Malang Pusat Tiket dan Paket

Jl. Raya Ampeldento No.101, Boko, Asrikaton, Malang, Jawa Timur, 65154

Google Maps Updated: 25 May 2026
Authenticity Score: 75/100
About

Pahala Kencana's pool in Malang is widely criticized for poor service and lack of maintenance. Passengers frequently report significant delays, dirty waiting areas, and unprofessional staff. While some acknowledge the convenience of the location, the overall sentiment is negative, with many travelers vowing not to use the service again due to broken-down buses and lack of clear communication.

Our Review Process
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Most Relevant
12
Newest
20
Highest rating
20
Lowest rating

We analyze 72 public reviews for PT. Pahala Kencana Pool Malang Pusat Tiket dan Paket using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Reliability 30/100
Speed 35/100
Pro Tip

Check recent reviews before booking; consider alternative bus operators for long-haul trips.

Long-distance routes
Poor maintenance
Pros & Cons

✓ What Works Well

  • Strategic location near airport
  • Wide range of destinations

✗ Areas to Improve

  • Frequent and long delays
  • Poor waiting room facilities
  • Unprofessional and rude staff
Frequently Asked Questions
  • Why is the bus always late?
  • Are there better alternatives for long-distance travel?
  • How can I get a refund for a delayed trip?
User Feedback

Avoid if you value your time.

Facilities are outdated and dirty.

Communication from staff is often misleading.