Hospitality · Budget Hotel
Serela Riau Hotel
LLRE Martadinata St No.56, Bandung, Jawa Barat, 40115
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Updated: 25 May 2026
Authenticity Score: 75/100
About
Serela Riau Hotel is a polarizing property. While many praise its strategic location and friendly staff, a significant number of guests report severe issues with cleanliness, cigarette smells in non-smoking rooms, and outdated facilities. It is often seen as a budget option that needs significant maintenance.
Our Review Process
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11
Newest
20
Highest rating
20
Lowest rating
We analyze 71 public reviews for Serela Riau Hotel using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Room Hygiene
35/100
Staff Hospitality
65/100
Pro Tip
If you are sensitive to smoke, verify your room floor and condition immediately upon check-in.
Pros & Cons
✓ What Works Well
- Strategic location
- Friendly staff
- Affordable price
✗ Areas to Improve
- Cigarette smell in rooms
- Poor cleanliness
- Small parking area
Frequently Asked Questions
- Is the hotel non-smoking?
- Why is the parking so small?
- Is the breakfast good?
User Feedback
Great location but needs renovation
Not recommended for non-smokers
Good service but dirty rooms
Quick Info
- Category Hospitality
- Neighborhood Citarum
- City Bandung
- State Jawa Barat
- Postcode 40115
- Country Indonesia
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