Platinum Hotel
Hospitality · 5-Star Hotel

Platinum Hotel

Jl. Tunjungan No.11 - 21, Genteng, Surabaya, East Java, 60275

Google Maps Updated: 25 May 2026
Authenticity Score: 88/100
About

Platinum Hotel Tunjungan is highly regarded for its luxury, excellent breakfast, and strategic location. Guests frequently praise the spacious rooms, friendly staff, and great facilities like the pool and gym. While some mention minor maintenance issues or parking challenges, the overall experience is consistently rated as high-quality and worth the price. It is a top choice for both business and family travelers.

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We analyze 72 public reviews for Platinum Hotel using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Room Hygiene 90/100
Staff Hospitality 90/100
Pro Tip

Use the valet parking service for convenience.

Luxury Amenities
Excellent Breakfast
Pros & Cons

✓ What Works Well

  • Luxury experience
  • Excellent breakfast
  • Strategic location

✗ Areas to Improve

  • Parking challenges
  • Minor maintenance issues
  • Elevator wait times
Frequently Asked Questions
  • Is there a pool?
  • Is breakfast included?
  • Is it family-friendly?
User Feedback

A truly luxurious and comfortable stay.

Breakfast is a highlight.

Staff are very professional.