Sheraton Surabaya Hotel & Towers
Jl. Embong Malang No.25-31, Kedungdoro, Kec. Tegalsari, Surabaya, Jawa Timur, 60261
Sheraton Surabaya is a hit for its prime location next to Tunjungan Plaza and its top-tier staff who often go the extra mile. Guests love the breakfast spread, calling it a real highlight. However, some feel the 'classic' rooms are showing their age, with complaints about worn-out linens and maintenance issues. While most find the service spot on, a few guests had frustrating run-ins with specific front desk staff. Overall, it's a solid choice for business or family trips if you get a renovated room.
We analyze 72 public reviews for Sheraton Surabaya Hotel & Towers using our data models and filter out spam to highlight only authentic feedback.
Request a renovated room specifically to avoid the outdated classic wing.
✓ What Works Well
- Direct access to Tunjungan Plaza
- Exceptional and friendly staff
- Exquisite breakfast buffet
✗ Areas to Improve
- Outdated 'classic' rooms
- Inconsistent linen quality
- Occasional service lapses at reception
- Is the hotel directly connected to the mall?
- Are the classic rooms worth the price?
- How is the breakfast variety?
Staff are super helpful and kind.
Breakfast is a total bang for the buck.
Classic rooms need a serious refresh.
- Category Hospitality
- Neighborhood Tegalsari
- City Surabaya
- State Jawa Timur
- Postcode 60261
- Country Indonesia
