The Empire Hotel
Blauran St No.57-75, Genteng, Surabaya, Jawa Timur, 60262
The Empire Hotel is famous for its grand, palace-like architecture, making it a popular wedding and event venue. However, guests staying in the hotel often report poor maintenance, cleanliness issues, and a lack of professional service. While the exterior is impressive, the interior is often described as gloomy and neglected. It's best suited for large events rather than a comfortable hotel stay.
We analyze 74 public reviews for The Empire Hotel using our data models and filter out spam to highlight only authentic feedback.
Visit for the architecture or events, but consider other hotels for overnight stays.
✓ What Works Well
- Grand and artistic architecture
- Great for large events/weddings
- Central location
✗ Areas to Improve
- Poor building maintenance
- Dirty rooms and facilities
- Unprofessional service
- Is it good for weddings?
- Are the rooms clean?
- Is parking easy?
Beautiful venue, bad hotel.
Needs serious renovation.
Great for events, not for staying.
- Category Hospitality
- Neighborhood Genteng
- City Surabaya
- State Jawa Timur
- Postcode 60262
- Country Indonesia
