Emerald Hotel Surabaya
Jl. Ambengan No.14, Ketabang, Surabaya, East Java, 60272
Emerald Hotel Surabaya is frequently chosen for its affordability and central location. Guests often find the rooms spacious and modern, though there are consistent reports of cleanliness issues, such as mold or pests, and maintenance problems like non-functional AC or plumbing. While some staff are praised for their friendliness, others are described as slow or unhelpful. It is a hit-or-miss budget option.
We analyze 71 public reviews for Emerald Hotel Surabaya using our data models and filter out spam to highlight only authentic feedback.
Check the room condition immediately upon arrival.
✓ What Works Well
- Affordable price
- Strategic location
- Spacious rooms
✗ Areas to Improve
- Cleanliness issues (mold/pests)
- Maintenance problems
- Limited parking
- Is there parking?
- Is breakfast included?
- Is the AC cold?
Good for the price, but don't expect luxury.
Needs better maintenance.
Staff friendliness varies.
- Category Hospitality
- Neighborhood Genteng
- City Surabaya
- State East Java
- Postcode 60272
- Country Indonesia
