Grand Surabaya
Jl. Pemuda No.21, Embong Kaliasin, Surabaya, East Java, 60271
Grand Surabaya is a polarizing hotel; guests appreciate its prime location near malls and the train station, but many are disappointed by the aging facilities, cleanliness issues, and persistent smell of cigarette smoke. While some find the staff helpful and the rooms spacious, the overall consensus points to a need for significant renovation and better maintenance to meet modern standards.
We analyze 74 public reviews for Grand Surabaya using our data models and filter out spam to highlight only authentic feedback.
Request a room on a higher floor to minimize street noise.
✓ What Works Well
- Strategic location
- Spacious rooms
- Affordable
✗ Areas to Improve
- Cigarette smoke smell
- Aging facilities
- Cleanliness issues
- Is it near the mall?
- Is there hot water?
- Is it noisy?
Great location, but needs a major refresh.
Don't expect a modern 5-star experience.
Good for a quick, cheap stay.
- Category Hospitality
- Neighborhood Genteng
- City Surabaya
- State East Java
- Postcode 60271
- Country Indonesia
