Twin Tower Hotel & Residence
Jl. Kalisari III No.2, Kapasari, Surabaya, East Java, 60273
Twin Tower Hotel & Residence is often praised for its strategic location and spacious rooms, making it a decent choice for families or groups. However, guests frequently report issues with maintenance, such as broken fixtures, poor Wi-Fi, and cleanliness. While some staff are noted as helpful, others are criticized for poor service and lack of professionalism. It is seen as a budget-friendly option with mixed quality.
We analyze 67 public reviews for Twin Tower Hotel & Residence using our data models and filter out spam to highlight only authentic feedback.
Check the room thoroughly before settling in.
✓ What Works Well
- Strategic location
- Spacious rooms
- Affordable
✗ Areas to Improve
- Maintenance issues
- Poor Wi-Fi
- Cleanliness concerns
- Is there a pool?
- Is it family-friendly?
- Is parking available?
Good for the price, but don't expect luxury.
Needs better maintenance.
Staff service is inconsistent.
- Category Hospitality
- Neighborhood Genteng
- City Surabaya
- State East Java
- Postcode 60273
- Country Indonesia
